Shipping & Delivery Policy

Last Updated: May 13, 2025

Welcome to Mehta Mart. We are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Order Processing Time

• All orders are processed within 1–3 business days after confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During high-demand periods or sale seasons, processing time may be slightly delayed.

2. Shipping Time

• Estimated delivery time is usually 3–10 business days depending on the delivery location.

• Remote or rural areas may require additional delivery time.

• Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated based on product weight, dimensions, and delivery location.

• Free shipping offers, if applicable, will be clearly mentioned on the website.

• Additional delivery charges may apply for heavy or volumetric products.

4. Order Tracking

• Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.

• Customers can track their parcel using the provided tracking ID.

5. Delivery Attempts

• Courier partners may attempt delivery multiple times.

• If the customer is unavailable or unreachable, the parcel may be returned back to us.

• In such cases, re-shipping charges may apply.

6. Delayed Delivery

While we try our best to deliver orders on time, delays may occur due to:

• Weather conditions

• Transport or courier issues

• Natural disasters

• Government restrictions

• Incorrect customer information

Mehta Mart will not be responsible for delays caused by courier companies or unavoidable circumstances.

7. Damaged or Open Parcels

• Customers are advised to check the parcel at the time of delivery.

• If the parcel appears damaged or tampered with, please record a video and contact us immediately.

• Claims without proper proof may not be accepted.

8. Incorrect Address Information

• Customers must provide accurate shipping details.

• Mehta Mart is not responsible for delivery failures caused by incomplete or incorrect addresses or contact numbers.

9. Contact Us

For shipping or delivery-related queries, please contact us:

Mehta Mart
Email: CustomerSupportMHM@gmail.com
Phone/WhatsApp: +91-9320001717

Thank you for shopping with Mehta Mart.